Last Updated: September 5, 2020
Our Wholesale Terms cover many aspects of how we work with wholesale customers.

If you need more information or require answers to questions not covered in our Wholesale Terms, please contact Wholesale Customer Support by email at business@socialgroundscoffeeco.com

Pricing

We have standard pricing that is given when a new customer has sent in an inquiry. Someone from our wholesale team will contact you to talk about pricing. Shipping and handling cost are additional. There are no discounts available unless specified.

Availability

All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain coffees or products without prior notice.

Placing Orders

Web Orders – With limited exceptions, orders should be placed on our wholesale order website. Customers will be provided with login access to this site once setup as new customers.

Other Orders – In certain limited circumstances, orders may be placed by phone, fax or email. Approval for ordering using these methods must be provided by someone on our wholesale team.

Changing Orders

Given the speed in which we process orders, once an order for coffee is placed it typically cannot be changed. If you would like to increase your order, you can place a new order. If you need an order expedited, you can select a faster shipping option such as Next Day Air. If you have any questions on your order you can contact Wholesale Customer Support by email at busniess@socialgroundscoffeeco.com.

Order ProcessingOrders are roasted, packaged, and shipped & Delivered Monday through Friday.

Orders received by 4:00am (ET) Monday-Friday will be roasted and shipped within 2-6 business days & if delivery within 2 days.

Orders received after 4:00am (ET) Monday-Friday will be roasted and shipped within 2-9 business days & if delivery within 3 days.

Orders received after 4:00am (ET) on Thursday that are shipped Friday via Next Day Air will be delivered on Monday.

Shipping

We ship coffees and wares throughout the United States. Expedited shipping is available if required.

On occasion, one of our delivery carriers may suspend their normal business operations. On such occasions, there may be a brief delay before your order ships.

Payment

Credit Card Terms – Customers on credit card terms will be charged when their order is placed. We currently accept Visa, Mastercard, American Express, and Discover and payapl. Because of the card validation requirements of our site, internationally-issued credit and bank cards, excluding those issued in Canada, are not accepted. Please email busniess@socialgroundscoffeeco,com for help resolving a payment issue.

Resale Restrictions

Only items designated as retail items (such as our 12oz bags) may be resold. Wholesale items (such as our 5 lb bags) may not be resold.

Returns & Refunds

For refunds related to billing errors, please email business@socialgroundscoffeeco.com.

For refunds related to other issues with coffee, equipment, parts or accessories, please email us. Our wholesale team will require your order number and which items(s) you would like a refund on and why. Refund requests will be considered on coffee orders up to 30 days after the invoice billing date.